TERMS AND CONDITIONS
After the Agent has approved and confirmed the reservation to both the Tenant and the Landlord, it will provide further instructions to the Tenant with regards to moving into the Accommodation.
The Agent will ensure that the Accommodation reserved by the Tenant is found in the expected and proper living conditions and that the features published in the Accommodation Advertisement remain the same, as well as the pricing terms.
Applicable policy for when a Tenant moves into the Accommodation.
The Tenant, within 24 hours after the Move-in Date, may inform Flat Pisos SL of all Significant Deficiencies for the Accommodation, as well as to report on the inaccuracy of the Accommodation with regards to the features indicated in the Advertisement, by sending an email to office@flatpisos-sl.com, stating the reservation number and attaching the necessarily visual evidences (photos and/or videos) of the Essential Deficiencies. Once the email has been received by the Flat Pisos SL staff, at its own discretion, the circumstances will be verified and assessed.
A Significant Deficiencies is defined as a circumstance entailing non-liveable conditions, a health risk and/or substantial modifications that differ from the description in the Advertisement.
In the event that the Flat Pisos SL staff deems that there is a significant deficiency, the Agent will be given a period of 36 hours to commence actions to resolve such deficiencies, which shall be settled within a reasonable timeframe.
In the event that the Agent does not resolve the deficiencies within a reasonable timeframe, he/she will be in breach of these Terms and Conditions, which will entitle the Tenant to cancel his/her reservation, and Flat Pisos SL will provide the Tenant, at its own discretion, one of the following solutions:
• Flat Pisos SL staff will be responsible for looking for an Accommodation with similar features, where the tenant may accept or reject the Accommodation.
• Flat Pisos SL staff will refund the Reservation Fee to the Tenant.
Flat Pisos SL will transfer the Payment, to the Landlord 48 hours after the Move-in Date (that which is indicated on the reservation), provided that the tenant has not informed Flat Pisos SL of any Significant Deficiency.
CANCELLATION POLICY
In the event that Flat Pisos SL Agent has charged the Tenant for the reservation and that, for any reason, it is not possible to withhold the amount to cover the reservation for the Accommodation, for reasons beyond the control of Flat Pisos SL, Flat Pisos SL will charge an amount equivalent to 5% of the Reservation Fee and will proceed to cancel the reservation for the Accommodation, and the remaining 95% of the Reservation Fee will be refunded to the Tenant in 48 hours.
In the event that the payment has not been made in full in 3 working days after the Agent has approved the reservation and he has sent the neccessary documents to the tenant, Flat Pisos SL reserves the right to claim damages in the event that it has not withheld the payment, where the Tenant acknowledges and agrees that Flat Pisos SL will send a request for payment and that he/she will be obliged to settle such amounts with Flat Pisos SL Agent.
DAMAGE TO THE ACCOMMODATION
The Tenant is responsible for maintaining the Accommodation in the same condition when he/she arrived at the Accommodation. The tenant and the landlord acknowledge and accept that they are responsible for their own acts or omissions, as well as those of anyone who has been invited or granted access to the Accommodation. Flat Pisos SL will not be held liable, for any event, where damage have been caused to the Accommodation, where such liability shall be resolved between landlord and tenant.
TERMINATION AND CLOSING OF Flat Pisos SL CONTRACT WITH LANDLORD
Flat Pisos SL, at its sole discretion and without the need to substantiate the reasons, may restrict access to the Website, disable or cancel Advertisements, all without it being held liable and without the obligation to provide prior notice.
Landlords may request that Flat Pisos SL remove their Advertisement for their Accommodation from the Platform, by writing to: office@flatpisos-sl.com. Please note that if the Advertisements are removed, Flat Pisos SL is not obliged to transfer the content of the Advertisements to any Landlord.
APPLICABLE LEGISLATION AND CONFLICT RESOLUTION
These Terms and Conditions shall be interpreted in accordance with United Kingdom law.
Any dispute arising from this Agreement will be resolved by arbitration, being final and binding, and administered by the United Kingdom Court of Arbitration, in accordance with its Regulations and Rules, which is entrusted with administering the arbitration procedures and the appointment of the arbitrator or arbitrators. The seat of arbitration will be London.